Return and Refund Policy
1. Return Policy:
- Due to the nature of carbon offsets as intangible environmental products, returns are generally not accepted.
- If you believe there has been an error in your purchase or transaction, please contact our support team (info@rtdratings.com) for assistance.
2. Refund Policy:
- Refunds may be issued in certain circumstances, such as:
- Duplicate transactions or billing errors.
- Failure to receive the purchased carbon offset due to technical issues or other unforeseen circumstances.
- Requests for refunds must be submitted within 15 days of the original purchase date.
- Refunds will be processed using the original payment method and may take 10 days to appear in your account.
- Refunds will not be provided for carbon offsets that have already been retired or used to offset carbon emissions.
3. Dispute Resolution:
- If you have a dispute regarding your purchase or refund request, please contact our support team (info@rtdratings.com) to resolve the issue promptly and fairly.
- If a satisfactory resolution cannot be reached, you may escalate the matter to our management team for further review.
4. Changes to Policy:
- We reserve the right to modify or update this return and refund policy at any time. Changes will be effective immediately upon posting on our website.
- It is your responsibility to review this policy periodically to stay informed about our return and refund procedures.
Contact Us: If you have any questions or concerns about our return and refund policy, please contact us at info@rtdratings.com
Thank you for choosing RTD Ratings for your carbon offset needs. We are committed to providing excellent service and ensuring customer satisfaction.