Return and Refund Policy

1. Return Policy:

  • Due to the nature of carbon offsets as intangible environmental products, returns are generally not accepted.
  • If you believe there has been an error in your purchase or transaction, please contact our support team ( for assistance.

2. Refund Policy:

  • Refunds may be issued in certain circumstances, such as:
    • Duplicate transactions or billing errors.
    • Failure to receive the purchased carbon offset due to technical issues or other unforeseen circumstances.
  • Requests for refunds must be submitted within 15 days of the original purchase date.
  • Refunds will be processed using the original payment method and may take 10 days to appear in your account.
  • Refunds will not be provided for carbon offsets that have already been retired or used to offset carbon emissions.

3. Dispute Resolution:

  • If you have a dispute regarding your purchase or refund request, please contact our support team ( to resolve the issue promptly and fairly.
  • If a satisfactory resolution cannot be reached, you may escalate the matter to our management team for further review.

4. Changes to Policy:

  • We reserve the right to modify or update this return and refund policy at any time. Changes will be effective immediately upon posting on our website.
  • It is your responsibility to review this policy periodically to stay informed about our return and refund procedures.

Contact Us: If you have any questions or concerns about our return and refund policy, please contact us at

Thank you for choosing RTD Ratings for your carbon offset needs. We are committed to providing excellent service and ensuring customer satisfaction.